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Returns Policy

We hope you’ll love your Maddens of Lerhin purchase or order, but we understand that this isn’t always the case. We recommend you read our Returns Policy in full prior to you making a purchase from our website. We are happy to assist you with the return of items purchased online that are unsuitable once we are notified within 14 days from the day after delivery of the item(s).

We must be informed of your decision to cancel and return your order within 14 days from the day after delivery of the item(s). While the item(s) are in your possession you must take reasonable and appropriate care of them. They must be in “as new” condition and returned in their original and undamaged packaging.

Refunds will be processed back to the same payment method that was used for the original order and will be issued once the goods have been returned to us.

Please be aware that we will refund your delivery cost only if the return is as a result of our error (e.g. faulty product or incorrectly shipped) and that if you wish to return an order due to a change of mind you will be responsible for all delivery costs when returning goods to a store or a warehouse. All returned products must be unused, in their original packaging, with a receipt or order confirmation. Products which have been inspected cannot be cancelled or returned unless faulty.

Online Returns Exclusions

You cannot return or cancel orders for the following, unless they are faulty:​

  • Perishable goods such as plants, turf or animal feeds.
  • Items that are made to measure or cut to size such as timber.​
  • Items that are custom made for you such as paint​.
  • Items that are sealed for hygiene or health protection purposes such as veterinary medicines and animal doses (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered).​
  • Ex-display items which were sold on an “as-is” basis​.


If you have any queries in relation to the return of your order, please contact our Online Customer Service team via email at
Alternatively, you can contact us via telephone on 093 45793.


We are happy to exchange item/s within 30 days if they are unused and in a resaleable condition, and if you gave your receipt or order confirmation. This doesn’t include the items listed above unless they are faulty.

Return of Faulty Goods

Prior to returning the goods by post or courier, please contact our Online Customer Service team who will guide you through our hassle-free returns procedure.

This may include inspection of the goods, arranging for the goods to be sent for repair, or providing you with a replacement.


Refunds will be made via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days of receipt of the returned goods (as set out herein) or cancellation of the order.

Repair Of Faulty Goods

In the event of a warranty claim the product must be returned to our store at your own cost and will be appraised for warranty prior to its return to you.

Goods returned for repair will be assessed and/or repaired within a reasonable time frame. These times may vary due to reasons beyond both our control and the repairer’s, i.e. part availability or incorrect fault description.

If warranty is rejected, you will be required to pay labour, assessment and/or freight fees if goods are determined to have been damaged by misuse or accidental damage.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired.

Your Consumer Rights

Consumer contracts are protected by the Sale of Goods and Supply of Services Act 1980 (as amended) (“the Act”) and other applicable legislation. Under the Act the purchaser of goods has a number of rights, including that:

(a) goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price.

(b) goods must be fit for their purpose – they must do what they are reasonably expected to do.

(c) goods must be as described - the buyer must not be misled into buying something by the description of goods or services given orally by a salesperson or an advertisement.

These rights cannot be excluded and are in addition to any extended warranty you may purchase or any voluntary manufacturer’s warranty you may be given.

There may be circumstances where you are not entitled to a remedy.

For further information about your consumer rights, visit the Competition and Consumer Protection Commission at


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